More often than not, a direct call is the most effective way to do business. That's why keeping your enterprise connected with the right small business phones system is essential.

A business phone system is an advanced calling network designed to improve communications for organizations of any size. Because business phones are designed to handle the complex needs of corporate America, like customer service calls and call routing to make sure the right person is on the line, business phones system have capabilities beyond what you would find on a typical residential telephone service.

The best mobile phones systems for business in 2021 really depends on your needs and what your office space can accommodate, but here's a list of important features to consider:

Multi-line Phone Systems

Multi-line phone systems give you the ability to channel several lines through the same unit and is a basic option that's well-suited to small businesses. Simple 2-line phone systems have separate desk phones, which means more than one person can be on a call--say, a receptionist and a manager--at the same time. More complex 4-line phone systems allow for even more employees to make calls simultaneously. Either of these systems will support a local, vanity or toll-free number.

When shopping for a new multi-line phone system, the biggest thing to look out for is how many phone numbers it supports and the number of users you have on your system. You don't want to pay for more than you need, but you also want a business phone service that allows you some room to grow.

The multi line telephone is your basic small business telephone system. It is the user friendly, reliable office phone system that you find in every professional office. It's a proven choice to unify communication and stay in touch with customers.

VoIP Phone Systems

Improve communications within your business phones system. VoIP stands for voice over internet protocol and, rather than traditional phone lines, this type of telephone network operates over a broadband internet connection. Once you've got the right business internet service set up, VoIP services are easy to install, scalable, and economical. They also offer advanced features like a virtual receptionist to manage calls and call forwarding to a cell phone using a mobile app.

PBX Phone Systems

PBX stands for private branch exchange, and it is essentially a private phone network for the office. The customer-premise PBX system routes incoming and outgoing voice calls through the business's phone lines and offers a variety of advanced features like call holding, routing to extensions, and conference calling, which are critical in certain industries.

A PBX phone system is different from a standard multi-line phone system in that the call switching and routing does not occur directly through the phone unit, but rather is centralized. This makes a PBX more easily scalable and often more cost-effective than a key system. These systems are very flexible.

Cloud Phone System

A Cloud phone system takes your infrastructure off-site, handling call routing and signal processing remotely for a low monthly fee--saving you money and time on system upkeep and growth. A Cloud phone system can be a hosted PBX system, or it can be a VoIP system. There are several advantages to hosting your small business phone system in the cloud:

The system is completely off-site, saving space in your office and costs to house equipment on premise.

It's often more cost-effective.

It's more easily scalable; your virtual office can grow as needed.

It is hosted on a third-party server, so your company won't have to worry about maintenance--the hosting company typically handles that.

When you're evaluating different service providers, there are a few different factors to take into consideration. Service availability is the first one. The service provider needs to be in your area. Naturally, price is another very important one, and many times there are additional fees to assess. An activation fee often comes with new service. And a third often overlooked factor is the contract length. Is it a one-year contract? A two-year contract? Make sure you know what you're committing to.

All of these factors, and many more, will be assessed in the coming chapters.

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